Changing tariff and data rollover

[Marisacutee]

I’m thinking of changing £15 tariff to £10 and I have around 6GB data left now but I’m not sure whether these data will be kept to the new big bundle or not. Thanks for your reply!

[Cleoriff]

Hi @Marisacutee 

If you are decreasing your big bundle, that data would not be kept as it's a new lower tariff.

However, I would check with customer services first  Guide: How to find help & contact O2 

Best of luck and welcome to the forum

[MI5]

@Marisacutee 

Any tariff change will not take effect until your anniversary date, ie when you next top up, so any data you have left this month will be retained for use until the end of your month.

[Marjo]

Hi @Marisacutee , did you manage to change your tariff ok in the end? Let us know if you need any additional help at any point.