Change 'My Device' name.

[TIAPLY]

I have recently changed my iPhone 6 to an Apple iPhone 11 Pro Max.

Both phones were purchased from the Apple Store and I am on a Sim Only contract with O2.

On the website under 'My Devices', it currently still lists my previous iPhone 6 and I would like to correct and update it to reflect the iPhone 11 Pro Max that I now have. 

I cannot see anywhere on the website or the 'My O2' App to do this.

I have tried phoning O2 and aso engaged in Webchat with O2 - all to no avail.

Does anyone know if it is possible to do this?

[Cleoriff · Accepted solution]

Hi @TIAPLY 

You can edit the device name yourself using the pencil icon next to My Device in My O2 http://www.o2.co.uk/myo2 

If you need further help with it then contact customer services Guide: How to find help & contact O2 

Welcome to the forum by the way

[MI5]

@TIAPLY 

The device will update automatically in time but to change the type of device you'll need to call customer service on 202 if it doesn't do itself.