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LCP007
Level 1: Joiner
  • 1 Posts
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Registered:

I just received an email and text saying they’ve removed something from my plan. 

can you confirm what has changed as I didn’t request this? 

thanks, Louise 

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gmarkj
Level 66: Unequalled
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Registered:

Hi @LCP007 

We recently received this update from o2:

 

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app 

gmarkj_0-1719490887228.png

 

  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

 

Please refer to the email sent in May for additional information.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 2
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gmarkj
Level 66: Unequalled
  • 12630 Posts
  • 95 Topics
  • 1155 Solutions
Registered:

Hi @LCP007 

We recently received this update from o2:

 

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app 

gmarkj_0-1719490887228.png

 

  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

 

Please refer to the email sent in May for additional information.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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