Cannot view my bills on 'my O2' website

[MatoHosto]

Since this Monday morning, I cannot view my bills on the website. I need to get to the PDF version but latest or older bills do not display. When I try to access the section I get an error saying

"You can't access this page right now.

Please choose another account or mobile number to open this page."

Clearing history did not help and I experience the same whether I go via Mozilla, Edge or even through Safari on my phone - it's all the same therefore likely not a browser specific issue.

[MI5]

@MatoHosto 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

[jonsie]

A lot of customers reporting problems with My O2 just now

Another system giving issues since the change to billing 360

[MatoHosto]

Thanks @MI5 - I did yesterday and was advised to give it some time but since the support person hasn't heard about this issue, I wonder whether it would simply fix itself up in time. I will give it today and if nothing changes, I will try to call again.

[MI5]

@MatoHosto 

There is a known system issue that is being looked at by O2 so maybe it will be corrected in a few days time.

[MatoHosto]

I see. Then perhaps I shall give them some time to fix it.

[Davej1710]

Same error here. Not had this one before.

Constantly have had issues over a decade with o2 and logging in to generate bill PDF's.

Never-ending incompetence from the system development team. Even set up a new account and still have issues with that one too.

"Customer support" haven't a clue and tell me to wait every time for it to be fixed and weeks, months, even years later I get the same repeated issues each month, then magically just works, then breaks again. Get told to clear cache, cookies, re-start, whatever they have on their script sheet, but its obvious while they're doing it they didn't have a clue. That's never worked, its always issues with their systems, not ours and they know it. 

Annoying and a big time waster.

[MatoHosto]

I’ve never had this problem before either - here’s me hoping this will not start a chain of issues where I end up similarly frustrated. 🤞

BTW, it’s still not working. 

[Oxonian]

@MatoHosto 

@Davej1710 

Hopefully O2 will, by now, be aware of this problem and working on it.

I suggest that you try again on part-way through Monday.    

Please let us know how you get on. 

[pgn]

Hope is not really a strategy - and although you can ask for O2 (via Web chat or Social Media) about it, it can still be a few days before you get the bills via e-mail, @MatoHosto and @Davej1710 - and moving to 360 at the back end makes it even harder to get at bills issued before you migrated...