O2 app

[Abbie16]

I can't access the my o2 app after switching to my o2 sim card and make sure its active. I've been trying for over a week and still can't access it. I've reset my password multiple times thinking that was the issue but it isn't. I have no data and need to top it up as I'm on a pay monthly sim and cannot do so as I can't access the app and it won't let me do it on the website. 

[MI5 · Accepted solution]

@Abbie16 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Try online here too My O2