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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1517 Views
  • 1 replies
  • 1 kudos

Resolved! Changing My Tariff

Hi everyone, I´m trying to change my tariff from "pay as you go" to the monthly "£10 data Big Bundle" or any other Bundle, but it says that I´ll be able to start using my new tariff from 26 July 2038. Is there any way to change my tariff now instead ...

JaimeG by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Activate phone number

Hi due to mix up with sim cards my phone is not registered on network I was told it would be sorted within 24 hrs but it still hasn't happened the number is [Personal details removed]

Resolved! Scam text?

I have received a text from O2 advising me that the free Disney account is coming to an end I will be charged if I don’t cancel. I have no Disney account with O2 - I have it free with Amazon Prime and have cancelled this one already as I never use it...

Bill12 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

Can someone help me??? Recieved my new s21 tday and want to do si. Swap as it has 5g enabled on it. Currently having to use my old sim in new phone but last phone is still working. Any help would be appreciated as I am confused!

Amanda11 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Resolved! Extra charge

I have been charged £42.92 on my bill, and Im not sure why as I'm currently on holiday in Croatia which is in your euro zone

Emilyjay by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen Phone

Good afternoon, My mum has tried to report my stolen phone but cannot get through to the number O2 provides on the website, so I thought it would be best to email O2 about it to report it stolen. it was stolen on Saturday in a night club in Mancheste...

Katie25 by Level 1: Joiner
  • 114 Views
  • 2 replies
  • 0 kudos

Resolved! Phone reception

I am unable to make or receive phone calls. Have been using O2 for a number of year without problems. This is my main line why has it stopped working as norm

Kaylester by Level 1: Joiner
  • 85 Views
  • 2 replies
  • 0 kudos

Resolved! 18+ verification sends confirmation code to a different number

Today I tried to verify my age because for some reason that's something I hadn't done yet. When I did I got to a prompt that says: "We'll send the texts to [number]..." and that I should then enter the code I get. Only that's not my own number. I'm c...