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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Login issues

Hello, my phone number is (REMOVED) and my email address is (REMOVED) its been more than 36 hours and im still unable to log in to my account

Change date of direct debit

Hi how do I change the date of my direct debit? I want it to come out 1st of the month?

Ac cout summary heading? Where is it

Where do I find account summary heading

Unable to access My 02

I have been told I have run out of data, which I don't think I have. But I am unable to log onto My O2 to check on both the website and app. When I put my email address in and password it then promotes me to put my number in which I do, I then receiv...

Contract changes

Hi I hope this message finds you well actuallg I saw a deal today with o2 which is £8 (25gb ) data unlimited calls and text so can you provide me detail and I want gi change my current plan to chis if possible

Resolved! iPhone 14

Why is my Apple ID verification asking for the wrong account?ヘ

Data roaming in eu not working

I’m now on my second visit to Europe and my day’s roaming is not working. Why is that?

Sending phone back and cancelling contract.

I signed up with O2 a month ago but within a week decided I didn't like the phone or the contract and changed my mind. I contacted the usual O2 people in India or possibly South Africa and told them so. I filled out all the nessessary forms online an...

PAYG - Pay Monthly

Hey, I have just moved over from PAYG to Pay Monthly, the My O2 and and account still says I’m on PAYG - will this just change on its own? I was also sent a link to choose between 6 months free Apple Music, Amazon Prime or Disney Plus but as, accordi...

My sim is not working

My phone is not getting network

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