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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

missing payment

October's payment is missing, how is this possible when payment is by DD and my bank account shows that payment was taken 4th October

Resolved! Payment

What gives you the right to demand overdue payment imediately or have services suspended and a 6 pound penalty occur.when i have been trying to pay my bill since 24/10/24.been logging in daily to try to pay but there was no pay option.Been busy on th...

Resolved! Lost my iphone

Trying to get into my o2 account on old iPad won't let me in sending texts for confirmation but ave lost my phone

Billing address

I need to change my billing address please can you help?

Resolved! PUK CODE

Hello, I was a previous customer with yourselves. I need the PUK code for my number Please can you share the details of my PUK Code as i can not find any of this information on my receipt or emails. Please can you give me the PUK code

Authentication

I need help signing into my account as I currently have no working signal (trying to set up a new sim as my old provider isn’t working)

New sim

I lost my phone and I am unable to get it back until Friday. Is it possible to have a SIM card sent to me to put in my phone temporarily

Upgrade Order

Hello,I recently placed an order to upgrade my device on the 19th October, however it still says it is processing and I am wondering what is going on!

Resolved! End of contract

I had virgin mobile contact and I had been transferred to O2.I would like to know when my contract will end.I could not find in the O2 website.Could anyone help find my contract final day?.Than you for your help.

Resolved! mobile data

My data is saying it’s on but there is no 5g

O2

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