cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot view my bills on 'my O2' website

MatoHosto
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Since this Monday morning, I cannot view my bills on the website. I need to get to the PDF version but latest or older bills do not display. When I try to access the section I get an error saying

"You can't access this page right now.

Please choose another account or mobile number to open this page."
 
Clearing history did not help and I experience the same whether I go via Mozilla, Edge or even through Safari on my phone - it's all the same therefore likely not a browser specific issue.
Message 1 of 12
2,368 Views
11 REPLIES 11

JW9
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

This is still going on in August 2024. What a dreadful website.

Message 11 of 12
115 Views

pgn
Level 76: Forum Legend
  • 38741 Posts
  • 241 Topics
  • 1740 Solutions
Registered:

@JW9 wrote:

This is still going on in August 2024. What a dreadful website.


Typically only for bills from before the 360 migration, and only via MyO2 web version https://accounts.o2.co.uk/signin - the App is no good for accessing bills beyond the most recent one, @JW9 

Good luck!

Message 12 of 12
112 Views