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Cannot activate Disney Plus extra 404 error

Laurence53
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Hi, I have got the Disney Plus 6 months free extra. The extra shows up in My O2 but when I click to activate the extra it takes me to an error page.

 

Could someone help me activate this extra.

Thank you.

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MI5
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@Laurence53 

It's a known issue which O2 are working on a fix for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Laurence53 

It's a known issue which O2 are working on a fix for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Sliske
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Any updates on this issue? As the offer ends midnight tonight 

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MI5
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@Sliske 

I'm sure customer services will extend the deadline for you as it's their issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Kenny5
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Same problem, 'activate this extra' links to error 404. Can't hold on phone any longer...

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Miles87
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I’m getting the same thing too

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FrequencyDJ
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I am getting this now 02/02/2022. Want to watch something as well.

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hannahmy
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the OP had this issue nearly a year ago. I have the same issue - when I click activate i get a 404 not found page. Does that mean this known issue is taking a year to fix? O2 need to look for some better developers if that's the case

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pgn
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Recent queries about this to the Forum have worked as expected, @hannahmy. Make sure your MyO2, both web and app versions, are working as you expect. If not, clear cache and O2 cookies, or use a different browser, or try using Incognito Mode - and log on to your MyO2 first (ie, do not sign into the forum until you've tried to add your Extra!)  Then Guide: Adding and removing O2 Extras  contains what the Forum members have for such cases. If that still gives you trouble, then a call to O2 CS is needed - you can reach them via Social Media, links below - or call 

O2’s customer service team on 202  or 0344 809 0202 (around 08:15am is a good time to beat the queue). Good luck.

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