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Cannot activate Disney Plus extra 404 error

Laurence53
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Hi, I have got the Disney Plus 6 months free extra. The extra shows up in My O2 but when I click to activate the extra it takes me to an error page.

 

Could someone help me activate this extra.

Thank you.

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MI5
Level 94: Supreme
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@Laurence53 

It's a known issue which O2 are working on a fix for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121823 Posts
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  • 18764 Solutions
Registered:

@Laurence53 

It's a known issue which O2 are working on a fix for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Sliske
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Any updates on this issue? As the offer ends midnight tonight 

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MI5
Level 94: Supreme
  • 121823 Posts
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  • 18764 Solutions
Registered:

@Sliske 

I'm sure customer services will extend the deadline for you as it's their issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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