Cannot access 02 extras

[hartley152]

Hi there is everyone else having this issue?

I'd like to cancel my 'calm' account which I got for free for 12 months with my mobile package, is there an alternative way to do this? I tried both with the mobile app and via the browser but i'm getting the same error.

I've tried to do this a few times over the past few weeks and still keep getting the same error.

Thanks

Error message:

Oops. Something went wrong.
There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come back soon.

[MI5 · Accepted solution]

@hartley152 

See guide here Guide: Adding and removing O2 Extras  

If you still need help, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[hartley152]

This is the issue, I keep getting the below issue when trying to cancel my extras

[MI5]

I'd contact O2 as advised above then @hartley152