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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8626 Views
  • 1 replies
  • 1 kudos

Resolved! End contract

I have a 36 month deal and want to pay off remaining amount - can I do this to end contact?

Nic4 by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! cant get logged in, new account holder

i am a new customer and ported my number from giffgaff but had an account before, it keeps telling me my mobile no is already linked to another account

AW13 by Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! Husband ill. Left without access to a phone

I upgraded my phone on Saturday night. My new phone hasn't arrived yet. But I was left without a phone since 9am this morning (Monday 10th January). My husband is ill - I had explained that to the person on Live Chat who was upgrading my phone, telli...

SarahMD by Level 1: Joiner
  • 427 Views
  • 2 replies
  • 0 kudos

Resolved! Contract phone

AV got a cantract phone and everytime I phone someone it cuts off most the time and have to phone back

Andrew24 by Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Resolved! Link account

How do I link both of my accounts together  

Kerry12 by Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! Editing

How do I remove a duplicated number from My O2?

Resolved! Cannot change tariff

Good Morning, I've been waiting until I can change my tariff but its been over a year now and I still cannot change it as no options appear. The options I'm looking for is SIM only and they show as blank. Contract name is: O2 Sim Only Unlimited 30D 6...

Resolved! bolt ons

I want to take the bolts ons off my mobile phone  Please

PS3 by Level 1: Joiner
  • 403 Views
  • 2 replies
  • 0 kudos

Resolved! sim card lost

I lost my sim card in tunisia a few days ago..and I haven't found it yet..this sim card had to be paid monthly..I'm in tunisian now and I can't order a new sim card..currently I'm using the sim card of lyca moble that I have in reserve. I will give i...

musti1 by Level 1: Joiner
  • 921 Views
  • 4 replies
  • 0 kudos

Resolved! Scam

Suspect scammer. +447305068589 Received a text saying my payment had failed. O2: The payment for your plan has failed, to continue using our services please update your billing information at:

Pulsar1 by Level 1: Joiner
  • 571 Views
  • 2 replies
  • 0 kudos