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Problems unlocking phone to use on another network

JEZZA1
Level 1: Joiner
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I have moved away from o2 and transferred my number. But i am unable to unlock the phone. I log into My O2 but the 'more' drop down box I need to go to does not exist. I therefore cannot select unlock phone and enter the IMEI number, to get my unlock code. Please can anyone help - How can I unlock the phone for my Son to use on another network? 

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MI5
Level 94: Supreme
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@JEZZA1 

Use the manual form in this guide Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127586 Posts
  • 614 Topics
  • 22204 Solutions
Registered:

@JEZZA1 

Use the manual form in this guide Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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