Cancelling

[Tracy14]

I have cancelled my contract with yourselves nearly 6 weeks ago and received my puc code as you can see the phone has not been used at all I was told I would receive a final bill but yet to receive this. I have tried multiple times to contact you, have been in the 02 shop but got turned away with a contact number to ring. 

[madasaf1sh · Accepted solution]

@Tracy14 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this