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OLD BILLS

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MarkT37
Level 1: Joiner
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on ‎27-12-2021 16:10

on ‎27-12-2021 16:10

I need to get copies of my old bills (download and print is fine) but My O2 only has the last 6 months. I can't get older ones E.g September 2019-August 2020 for my accounts. i was forced to go paperless without paying but was told I could get digital copies. I've gone round and round the App and website, but can't find how to get older bills. Help please?

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MI5
Level 94: Supreme
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on ‎27-12-2021 16:24

on ‎27-12-2021 16:24

@MarkT37 

This is a known issue that O2 need to sort out.
I'd suggest you ask on social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151637 Posts
  • 649 Topics
  • 28838 Solutions
Registered:

on ‎27-12-2021 16:24

on ‎27-12-2021 16:24

@MarkT37 

This is a known issue that O2 need to sort out.
I'd suggest you ask on social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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