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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Galaxy watch data

I have a galaxy watch 4 which I bought from Samsung online, I'm on an o2 contract I've tried adding my watch to my account but it's declined, I'm using it as Bluetooth only at the moI'm waiting for my deposit refund of £150 which is due on my next bi...

Resolved! eSim

How can I get my O2 esim qr code?

Resolved! operator determined barring

I get Operator determined barring every time I text an Irish number. Can anyone advise me how to sort it? I have a very old Blackberry.

Resolved! Wrong email for my order

Iv put the wrong email address on as my username and iv upgraded my phone but I can’t get the confirmation email

Resolved! Recived first bill but not the phone

My phone was ment to be delivered Monday and has yet to arrive. Today I recived the first bill. What do I do?

Resolved! Why is there no 24-hour helpline like other networks?

I have only just joined O2 since September and I wish I had and I’ve had nothing but issues know my spend Has been removed and I and obviously I’ve gone over my bill and there is no when I can actually talk to I should’ve stayed with the company I wa...

Resolved! Why can't i log into my o2

I had my sim for a log time and I still can't log into the my O2 app

Resolved! Very unhappy New customer

Hi, I am a new customer to o2, have pac code and given to O2 customer services on Thursday, told transfer of my old number would happen yesterday (Monday) at 6pm. Nothing happened. Have only had one o2 text (Thursday) to say process had started, but ...

Resolved! Billing details

Why can't I see my billing details on my 02 at the moment?

Resolved! Otder

Just ordered a new phone upgrade and realised wrong colour ordered. Anyway to change order thanks

O2

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