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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Stop plan

I will like to stop my current plan with o2.

Resolved! Accsesing account problems

I have been with O2 for years, but have never realy needed to accses my account.i know i set it up ages ago abut if i log in via website using email and password it shows my 02 with no phone details.if i log in via mobile number and a 6 diget pass co...

Resolved! Multiple phones in my name

Can anyone please let me know how to add phones to my O2, I have 4 phones in my name and can not sed two of them in myO2, tried customer service, on hold 30 minutes before being cut off, messaging inside myO2 not working, help appreciated

Resolved! No Phone Coverage In New Home

I have been a long time O2 mobile phone use. I have moved to a new home in my village and their now appears to be no signal. I can’t receive or make calls. Phones operating on the EE network work fine. I don’t really want to change to a different pro...

Resolved! SIM/ account not activated after 24 hours

I ordered a phone contract and it's been a few days and my SIM is not activated yet also when I log into my account on Chrome the contract/ device doesn't appear

Resolved! bills

i cann not get my old bills on my o2 ,why/?

Resolved! Audiable Extra

I recently got a new o2 sim and as part of the deal I selected a 12 month subscripton to Audible and it came with a 6 month apple music subscription (which i havent recieved a redemption code yet, but that will be another post). I already had a subsc...

Resolved! 02 App login not working

The 02 app no longer allows me to log in. I have tried reinstalling it.When entering my details it states ‘something went wrong. Please try later’It is getting very frustrating. Anyone else having issues?

Resolved! iPad Pro

Hi everyone. I have problem with activation my sim on iPad Pro . First time I have Apple so maybe Im just blind. I’ve changed APN details as shown on website but still I dont have signal on my sim. How to do that Please?

Resolved! I have a problem with my service and tried to contact O2, whom I joined a couple of weeks ago

Unfortunately I was unable to contact them via any means and ended up cancelling my DD to force them to contact me. The problem may not have been with them but I still expected to be able to communicate with their support team. I have thus decided to...

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