My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 11734 Views
  • 1 replies
  • 1 kudos

Resolved! Change my monthly account

I was in Spain for a couple of months so up the monthly payments to cover any other expence can I now return to my first contract I had with you as I am not using all the 100mbMrs S Allen

Resolved! Problem making a call

I recently paid a bill that was overdue. I tried to make a call just now, but it failed several times. Also tried to send a text message to a contact but that also failed. What’s going on O2 ????? 路‍

Farksters by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! Chat

Is there anyway to chat to someone from O2. Nothing seems to work!! 

Qerty by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Resolved! Is there actually a way to contact O2 by email or chat?

I find the website and the app absolutely useless keeps sending me right back to where I started no matter what options I click on. I call 02 and it take an age to talk to anyone surely there has to be a way to contact them? I was sent out 2 of the s...

Erica1980 by Level 1: Joiner
  • 659 Views
  • 1 replies
  • 0 kudos

Resolved! Other charges

I have other charges added to my monthly bill labelled adjustment for just over £5. What is this?

Albert2 by Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

Why is it so hard to speak to an advisor on live chat? 

Resolved! my mobile number

Hi i just got a new phone and was sent sim card which is 5G with a new number however i would like to keep my old number how can i do this please?

Iryna by Level 1: Joiner
  • 791 Views
  • 5 replies
  • 0 kudos

Resolved! Additional SIM card

I currently have a pay monthly sim with yourselves I want to get an additional sim only card for my son. When I go through the process to complete this it’s again if I want to change or keep my number. I don’t want to mess up the currently plan I hav...

Steph_31 by Level 1: Joiner
  • 744 Views
  • 3 replies
  • 0 kudos