Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 App not loading

app will not load, comes up with the message below. Something went wrong.Oops. My 02 isn't available to youyet. If you're new to 02, it can takeup to 48 hours for your account tobe ready. If it's been longer than48 hours, get in touch and we'lllook i...

Resolved! Change my monthly account

I was in Spain for a couple of months so up the monthly payments to cover any other expence can I now return to my first contract I had with you as I am not using all the 100mbMrs S Allen

Resolved! Problem making a call

I recently paid a bill that was overdue. I tried to make a call just now, but it failed several times. Also tried to send a text message to a contact but that also failed. What’s going on O2 ????? 路‍

Resolved! Chat

Is there anyway to chat to someone from O2. Nothing seems to work!!

Resolved! Is there actually a way to contact O2 by email or chat?

I find the website and the app absolutely useless keeps sending me right back to where I started no matter what options I click on. I call 02 and it take an age to talk to anyone surely there has to be a way to contact them? I was sent out 2 of the s...

Resolved! Other charges

I have other charges added to my monthly bill labelled adjustment for just over £5. What is this?

Resolved! Live chat

Why is it so hard to speak to an advisor on live chat?

Resolved! my mobile number

Hi i just got a new phone and was sent sim card which is 5G with a new number however i would like to keep my old number how can i do this please?

Resolved! I ended my contract, no outstanding payments but I have still been charged?

Hello,My contract ended, i received my PAC nunber and went to Giff Gaff. They confirmed I have no outstanding balances yet I've been charged £48? Can someone help, please? Thanks!

Resolved! Extra £250 offer when recycling old phone and buying galaxy z3 flip phone.

How do I claim the extra money for recycling my phone? I've just ordered the galaxy z3. Many thanks.

O2

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