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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can’t activate 3 months Free Disney+ as link says there has been an error.

When I try to activate my 3 months Free Disney*, I get an error message. Please help!

Resolved! Refund

my payment for my bill has been taken, and I paid a deposit of £375. Can I get this refunded now please

Resolved! Claim free Pixel Buds A Series

Purchased new pixel 6 - how do you claim the free Pixel Buds A Series? I can't see it any emails?

Resolved! My order

Hi I am waiting on a order the order number is ms-319456841

Resolved! O2 Extra

Hey guys I'm a new customer and everytime I try to redeem my extra, it doesn't let me and comes up with error 500 which is an internal server error can someone help?

Resolved! log on details

cannot logon to my o2

Resolved! Living 02

Good morning I am planning to live 02 because where i work there is no network in 02 over there what is the change is for me pay why living thank you

Resolved! refunds

how do I cancel my contract and get a refund? (I'm new to o2 and my phone just came however i want to return it as i don't want it anymore)

Resolved! retrieving a confirmation email

I was given a new email address by o2 while I was updating my login. I successfully accessed my account, and a confirmation email was sent to this new email address. I need to read the confirmation email - but how can I access it?

Resolved! Bad signal

Hi, I have moved house, the area when I search says I should have good signal. My signal is appalling. I am unable to receive calls or call out for the majority of the day which is a problem because I work from home. Please can someone advise? I may ...

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