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Can't send SMS messages without data connection

YoungGazz
Level 2: Apprentice
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Strange one here, my mums phone (Moto G8) will not send SMS messages unless her mobile data is activated. I have looked at the settings and nothing seems out of the ordinary and I'm thoroughly stumped on what would cause it to rely on the internet instead of the carrier signal.

 

Any suggestions appreciated.

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madasaf1sh
Level 76: Forum Legend
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@YoungGazz 

 

Sounds like RCS is turned on in messaging, 

 

Have a look at this guide here: https://www.howtogeek.com/701714/psa-turn-off-rcs-before-switching-to-a-new-phone/#:~:text=Open%20th....

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
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Registered:

@YoungGazz 

 

Sounds like RCS is turned on in messaging, 

 

Have a look at this guide here: https://www.howtogeek.com/701714/psa-turn-off-rcs-before-switching-to-a-new-phone/#:~:text=Open%20th....

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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YoungGazz
Level 2: Apprentice
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Thanks for the advice, I'll try this when I get the chance.

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