My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9676 Views
  • 1 replies
  • 1 kudos

Resolved! View old bills

How do you see the details of old Bill's (eg the numbers rung and costs that make up minutes charges)? You only seem to be able to do this for the current bill

AMW by Level 1: Joiner
  • 692 Views
  • 2 replies
  • 0 kudos

Resolved! New Phone not delivered

I ordered an iPhone 12 5G about a week ago for home delivery, I was emailed all of the terms and conditions but I never received any emails or texts saying my order was dispatched. I am now worrying because money is being taken out of my account for ...

Aimee5 by Level 1: Joiner
  • 607 Views
  • 2 replies
  • 0 kudos

Monthly cost total in the app?

Having added an Apple watch to my account on top of a pay monthly sim, the account still shows that I only owe for my phone plan. So i've rung up customer service & they've told me that the total is never displayed, you have to go into device plans &...

Anonymous by Not applicable
  • 1624 Views
  • 10 replies
  • 0 kudos

Resolved! Activation O2 international

Hi I am in Iran and I have a o2 international SIM ( pay as you go ) .Can I use this SIM?I have no signal. Can you guide me? Please. Thanks

H7M by Level 1: Joiner
  • 608 Views
  • 3 replies
  • 0 kudos

Resolved! 6 month amazon prime subscription

I got in contact with someone a couple of months ago as i was still getting charged for amazon prime video. i was told that they would cancel the subscription however, months later i am still being charged £4.99, meaning i have lost about £30/40.

Shannon02 by Level 1: Joiner
  • 639 Views
  • 2 replies
  • 0 kudos

Resolved! Age restriction

Hi..how do I remove the age restriction

Lewis8 by Level 1: Joiner
  • 416 Views
  • 1 replies
  • 0 kudos

Cannot log into My O2 (password)

I know I am using the correct password.Username is correct.Attempted log in and was told I have the wrong details.I reset the password and then tried to log back in with new pw and was still told that I have the wrong details.I then went to reset it ...

OMGShay by Level 1: Joiner
  • 868 Views
  • 5 replies
  • 0 kudos

Resolved! RETURN ADDRESS FOR DAMAGED DEVICES

Hi, I have DPD coming to collect my smashed phone and give me a new one. Does anybody know what address/details I need to put on the envelope? O2 insure said they would text me the info but haven’t

Resolved! Updating my phone details

I have a new phone and want to register it in my O2 How do I 

Foreball by Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos