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Can't send SMS messages without data connection

YoungGazz
Level 2: Apprentice
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Strange one here, my mums phone (Moto G8) will not send SMS messages unless her mobile data is activated. I have looked at the settings and nothing seems out of the ordinary and I'm thoroughly stumped on what would cause it to rely on the internet instead of the carrier signal.

 

Any suggestions appreciated.

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madasaf1sh
Level 67: Unsung hero
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@YoungGazz 

 

Sounds like RCS is turned on in messaging, 

 

Have a look at this guide here: https://www.howtogeek.com/701714/psa-turn-off-rcs-before-switching-to-a-new-phone/#:~:text=Open%20th....

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5647 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@YoungGazz 

 

Sounds like RCS is turned on in messaging, 

 

Have a look at this guide here: https://www.howtogeek.com/701714/psa-turn-off-rcs-before-switching-to-a-new-phone/#:~:text=Open%20th....

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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YoungGazz
Level 2: Apprentice
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Thanks for the advice, I'll try this when I get the chance.

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