Can't see online chat in MyO2 app

[Susiesue1978]

Hi, I'm trying to find how to contact O2 using live chat. I can't see it in MyO2 app or on the website. Is anyone able to tell me what I should be seeing? Thank you 

[Cleoriff · Accepted solution]

Hi @Susiesue1978 

You will see Live chat (A pop up box) if you browse the shop https://www.o2.co.uk/shop 

[Susiesue1978]

Thank you. I can't see a pop up box so assuming it's unavailable at the moment. 

[Cleoriff]

@Susiesue1978 

If they are on duty they never fail to pop up if you browse around. They think they will be helping you choose a new phone etc but of course you can talk to them. They should be on as they work weekends. You need to persevere. Best of luck.

[MI5]

@Susiesue1978 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should also be able to help you.