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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 2nd number

I’ve just started a 2nd phone contract / number with O2 but cannot see the bill for it on my original number - how do I get to view both telephone numbers??

Billing.

Hello, I have received my monthly bill and my disney + extra has been added on twice? Its charging me for my current month and a month in advance? I just wondered why this has happened.

Resolved! Name change

How do I change my name and date of birth

Resolved! Holiday

Hi I am travelling to Zakynthos, will I be able to use my phone as usual mover there please?

Resolved! O2 app and multiple accounts

Hi all, I'm hoping there's an easy answer to this....can't seem to find anything definitive on O2's website. I have 2 numbers on my account and the second is used by my other half. Unfortunately they are unable to view their details in the O2 app, a ...

Resolved! Unlocking phone

I've swapped my O2 sim to a new phone and want to sell my old one.How do I unlock it?

Resolved! 4G but no service

Hi, I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi. I have tried airplane mode and tried switching phone off ...