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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My order

Hi, I Orderd a laptop, it said it was due to be delivered to hounslow O2, I went there today to collect and they said it hasn’t arrived. Where is my order please?

Resolved! O2 insurance claim

How do I make a claim for a broken phone on my O2 accidental damage insurance?

Change address without access to O2 number

The only way to change my address in My O2 seems to be to have a one-time code sent to my O2 number. The trouble is, I don't use my O2 number and have no current intention of doing so. I only got it so I could get a cheaper Virgin Media broadband dea...

Resolved! Social accounts

My daughter is currently unemployed due to an illness.I am paying for her SIM in order that she can keep in contact with the family. I have recently been advised that mobile phone companies will provide reduced charges for customers who are in the po...

Resolved! claim free chromebook with pixel 6

just got a google pixel 6 pro,,,,, how do i claim free chromebook ?? the website on the blue leaflet doesn't go anywhere....thanks

Resolved! Call logs

Afternoon, I need to access my call logs from 10/4/22 and the 12/4/22 please from a Portugal number.need it as evidence for a case. Sarah Kelly

Resolved! swap the sim

i received a text said a sim swap was began several days ago, but i miss that text. is this going to be a problem？

Resolved! Tariff change

Hi, so I have a rolling monthly sim contract for my phone (phone has been paid off) which has 10GB data, unlimited texts and unlimited minutes. I bought a Samsung watch4 online yesterday and now in "my o2" it is just showing the watch contract info a...

"Identity not found" after porting in number

Hi all I have an O2 PAYG SIM and MyO2 account which I've held some time and have been working fine. At the beginning of this week, I called customer service requesting to port in another existing number to this SIM. They took all the details (number ...

Resolved! Do I need a new Sim?

I am looking to upgrade from Honor H10 to OPPO A54. Do I need a new sim?

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