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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Proof of Purchase

Hello, I have read the previous threads here about obtaining the proof of purchase for a device purchased, however to no avail. There is no option to download any information on 'My Recent Orders', it just shows a few details about it. How would I be...

Resolved! Logging in

Hello, whenever I try and log into my o2 it prompts me to add my telephone number then sends me a code, however once i’ve done this everytime it comes up with “contact number already associated with another user”, how do I get passed this pls? It may...

Resolved! Phone bill

Hello when I upgraded my new phone in February I got told I would only be paying £20 a month on my contract for the first 6months but that hasn’t been the case I’ve been paying the full £46 why is this?

Can't get app or my02 website to recognise my numbet

I can't get my02 app or site to link my phone number. I register but it just says that I have no o2 products even though I'm on an.o2 phone. I gave up with the app ad it just keeps throwing me out. I just want to view my bills etc., I've been trying ...

Resolved! Charged for a bill even though I have a minus balance that covers said bill

Hi I have a bill of 94 pound and have paid it already and my account says minus 71 pound which is enough to cover the remaining bill total. I have just been charged the 70 pound from my payment option and was wondering if I'll get the money back

Can't see my O2 bill on the app or via the website

Any idea when the ability to view my current and past bills might be available again? I can't see them either via the app or the website.

‘Y 02

Hi

Resolved! 02 log in query

Trying to register to my 02 account ? Saying my mobile number is not recognisable?

Sim

I have just upgraded to my new phone and have changed to the new 5G sim, I have requested my number is transferred to my new phone. I text swap to the number on my old phone and now neither phone has service

Resolved! Lost sim card

Lost SIM card can’t ring 02 what do I do ?

O2

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