Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Changing tariff

Hi, i would like to lower my tariff as I don’t even use half of it so I’m paying for nothing

Resolved! Employer discount

Hi anyone else having issues trying to employer discount added to account? I have been going around in a circle for the last 7 months and still they have not applied

Joining O2 but unable to use #keepmynumber for several days now

Hi folks,I recently signed up for a O2 SIM and have been trying to use the o2.co.uk/keepmynumber portal to bring a number over. However the portal is crashing since Monday 13th of June. I have also been into the O2 shop and they could not help either...

Resolved! Will sim received as part of O2 / Virgin Media package work in iPad?

Hi - I have signed up to the new Volt package which provides an O2 unlimited sim. I intend to use it exclusively in my iPad; will this work?Thanks,Alex

Resolved! End of contract

Hello, my contract is about to end on 19th of June and I would like to know if it´s gonna be renewed automatically becauase I don´t want to renew it.Thanks,

Resolved! Account

Unable to log into my account

Resolved! Top up

Hello, my mobile number is xxxxxxxxxxx and my mail address is xxxxxxxxxx**Personal info** . Right now on my O2, i’ve got 10£ but i topped it up for another 10£. So it should be 20£ but it still shows 10£ despite the fact that these money disappear fr...

Resolved! Notification of high bill

I have just received a notification of my next bill which is very high! Can you explain why it is so high?

Resolved! i can’t get into my o2 account app

i can’t access my o2 app it says i don’t have any devices registered to it meaning i can’t access any of my bills or anything so i’m not sure what to do as i literally can’t access my account

Resolved! Blocked phone

Hi there my mobile has been blocked and I cannot access my bills in order to make payment I cannot receive texts of confirmation or calls

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