How to change name without being on the new system?

[evantrich]

Please don't post this link again, I've been following it round in circles to and from the contact us page: https://www.o2.co.uk//help/account-and-billing/changing-personal-details

I can't make a phone call due to specific disabilities, yet the only 'solution' to change my name on that page is "If you’ve been moved to this new system, you can change your name and date of birth directly in My O2."

I haven't been changed to the new system. My profile tells me I have to contact customer services and the only way for me to apparently do this is by writing a letter. Is there any way to request that my profile be moved to the new system, so I can update my name quicker?

[MI5 · Accepted solution]

@evantrich 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[evantrich]

Your guess is better than mine, so thanks ! will have a go, hoping they can change it as I’m now needing a phone bill as proof of residence 😅

[MI5]

@evantrich 

There are certain criteria that need to be met for a name change as outlined in the link that you posted.

You cannot just change the account holders name, but O2 will advise if you qualify when you contact them.