cancel
Showing results for 
Search instead for 
Did you mean: 

Can't see online chat in MyO2 app

Susiesue1978
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, I'm trying to find how to contact O2 using live chat. I can't see it in MyO2 app or on the website. Is anyone able to tell me what I should be seeing? Thank you 

Message 1 of 5
553 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Susiesue1978 

You will see Live chat (A pop up box) if you browse the shop https://www.o2.co.uk/shop 

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 5
546 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Susiesue1978 

You will see Live chat (A pop up box) if you browse the shop https://www.o2.co.uk/shop 

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
547 Views

Susiesue1978
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thank you. I can't see a pop up box so assuming it's unavailable at the moment. 

Message 3 of 5
525 Views

Cleoriff
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Susiesue1978 

If they are on duty they never fail to pop up if you browse around. They think they will be helping you choose a new phone etc but of course you can talk to them. They should be on as they work weekends. You need to persevere. Best of luck.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
516 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Susiesue1978 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should also be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
507 Views