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Can't see online chat in MyO2 app

Susiesue1978
Level 1: Joiner
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Hi, I'm trying to find how to contact O2 using live chat. I can't see it in MyO2 app or on the website. Is anyone able to tell me what I should be seeing? Thank you 

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Cleoriff
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Hi @Susiesue1978 

You will see Live chat (A pop up box) if you browse the shop https://www.o2.co.uk/shop 

 

*The Game Is On*

Girl in a jacket

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Cleoriff
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Hi @Susiesue1978 

You will see Live chat (A pop up box) if you browse the shop https://www.o2.co.uk/shop 

 

*The Game Is On*

Girl in a jacket
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Susiesue1978
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Thank you. I can't see a pop up box so assuming it's unavailable at the moment. 

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Cleoriff
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@Susiesue1978 

If they are on duty they never fail to pop up if you browse around. They think they will be helping you choose a new phone etc but of course you can talk to them. They should be on as they work weekends. You need to persevere. Best of luck.

*The Game Is On*

Girl in a jacket
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MI5
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@Susiesue1978 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should also be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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