O2app

[Chantellejwh]

Can’t seem to log on the o2 App, and takes me to the website, but I can log on that but can’t seem to view anything like you can on the app. I have now run out of data, and my wifi is awful. 

how come I cannot seem to log in my o2 app, it’s highly annoying.

[MI5 · Accepted solution]

@Chantellejwh 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[pgn]

Hi @Chantellejwh - We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck!

[Wdsmk]

I'm having the same issue since my contract changed, from an o2 contract to another o2 Contract, can't seem to get any help anywhere as they say login to app for help

[Cleoriff]

@Wdsmk 

You need to call O2 for help.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call