Solved: Can't remember security question how do I change i...

Suecat22 · ‎20-01-2019

When I ring a guru for help I can't remember question for security so takes forever .guru said to change it but don't know how

MI5 · ‎20-01-2019

@Suecat22 Login to your MyO2 http://www.o2.co.uk/myo2 and go to Manage my details:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-01-2019

@Suecat22 Login to your MyO2 http://www.o2.co.uk/myo2 and go to Manage my details:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-01-2019

There should be a prompt that they should give you to remind you what your password is

MI5 · ‎20-01-2019

No there isn’t anymore.
All you can do is reset it to a new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-01-2019

The only way I was given a prompt when I forgot my security question, was from the customer service advisor

Good for him I say...

Veritas Numquam Perit

MI5 · ‎20-01-2019

Yes, customer service will always give you a clue if you ask them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-01-2019

I must admit I did make a joke of it...I said can I go 50/50 or phone a friend? He thought that was quite funny...

Veritas Numquam Perit

MI5 · ‎20-01-2019

You would

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-01-2019

@MI5 wrote:
You would

Well it had the desired effect.. Lol

Veritas Numquam Perit

MI5 · ‎20-01-2019

I just say “gissa clue” 😛

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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