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Can't remember security question how do I change it

Suecat22
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When I ring a guru for help I can't remember question for security so takes forever .guru said to change it but don't know how

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MI5
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@Suecat22 Login to your MyO2 http://www.o2.co.uk/myo2 and go to Manage my details:

My Details.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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@Suecat22 Login to your MyO2 http://www.o2.co.uk/myo2 and go to Manage my details:

My Details.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
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Anonymous
Not applicable
There should be a prompt that they should give you to remind you what your password is
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MI5
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No there isn’t anymore.
All you can do is reset it to a new one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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The only way I was given a prompt when I forgot my security question, was from the customer service advisor

Good for him I say...

Veritas Numquam Perit

Girl in a jacket
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MI5
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Yes, customer service will always give you a clue if you ask them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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I must admit I did make a joke of it...I said can I go 50/50 or phone a friend? He thought that was quite funny...

Veritas Numquam Perit

Girl in a jacket
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MI5
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You would wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
You would wink

Well it had the desired effect.. Lol

Veritas Numquam Perit

Girl in a jacket
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MI5
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I just say “gissa clue” 😛
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 10
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