Can’t log in to my app

[Kinguska34]

Can’t log into my app

[Enlli]

You and hundreds of others

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[Oxonian]

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@Enlli wrote:

You and hundreds of others

I think that we're probably into the hundreds of thousands or even the millions now @Enlli ! 🤣 

[Oxygen87]

The My O2 app has had an update, I reset my password and it works fine now.

[MI5]

Seems to be an issue if a customer has more than one account on their MyO2 @Oxygen87 

[Oxygen87]

@MI5 I have more than one account under mine, resetting my password yesterday when the problem occurred solved the issue for me. The app has been updated and looks a little different to before.

[MI5]

You were lucky mate 👍