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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8634 Views
  • 1 replies
  • 1 kudos

Resolved! Airpods code

Purchased Samsung s23 start of October 2023 and still haven't received my code for the airpods. Numerous calls, empty promises. Latest call was the 15th Jan stating purchase details was entered on the system wrong. Code be there within 48hrs.. Still ...

Scott-24 by • Level 1: Joiner
  • 367 Views
  • 2 replies
  • 0 kudos

Resolved! Travel Zone 2 Bolt On

I am in South Africa and want to buy a Travel Bolt on but there is no option to buy one for Zone 2

AnneT by • Level 1: Joiner
  • 1671 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

How can I find my contract end date 

Koptel by • Level 1: Joiner
  • 253 Views
  • 1 replies
  • 0 kudos

Account

Hi. I can't log in to my account.

Bell by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Billing

I can't access my bills. Website and app tells me they are not available right now and to try another phone number or account. Please can you tell me when this will be resolved?

Pay bill abroad

I am trying to pay my bill but I am currently abroad and can not accsss my 02 SIM card And unable to log in to Myo2

Upgrade

I would like to upgrade, when I login into my O2 my account says Yes you can upgrade but if I wan to finish my aplication there is some problen with my account. NC32284442

Illidane by • Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

No access to my o2 or international roaming

Since I got my pay monthly contract, I can't log on to the app nor can I access any billing details via browser. I am now currently abroad (within o2 inclusive zone) yet I can't even make any calls despite having roaming included in my plan.

giraffe by • Level 1: Joiner
  • 959 Views
  • 8 replies
  • 0 kudos

My 02 app

Won't let me login to the my O2 app member of staff said I could login by Monday 21st January

Ronreg by • Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos
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