Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

extras

when logged in i am not able to view my extras it wont load

MyO2

Cant access MyO2

Can't login in

I can't login into my O2 even though I've changed my password and I need to find why I'm being charged nearly a £100 for my phone bill

Outstanding Bill

I have an outstanding bill of £21.66 for account ***********************. I cancelled this account on the 3/12/2023 after my contract ending and automatically being put on a sim only deal. As I explained on my last call I have moved to Australia so n...

Access to o2 mobile app

Hi, I am trying to login to o2 mobile app first time with my o2 account and it says My O2 is not available to you yet.

Billing address

I need an O2 bill with my new address on it for verification purposes as a matter of urgency. Please could you re-do my latest bill with this address: Jo ************** [Mod edit: Please do not share personal details as your posts are visible to the ...

Arrears

I paid my bill today, money has left my account but it still states I am in arrears.

Applying Military Discount

I am trying to get my military discount applied to my contract but it won't allow me to do it. I have text 61202 and stated Open and stated Military, HM Forces and Amy01 but still not accepting it.

Having trouble signing in

Hi, when i try to sign in to my o2 account i get a message saying oops i don't have access yet.. I've been an o2 customer forever, just recently changed in November to a new sim deal but still saying I can't access my account and I'm not sure why Tha...

Resolved! Additional Numbers

I have 3 family numbers on my account that have been automatically ported over to O2 from virgin Media. How can is see all the numbers on my account from MyO2. I was able to keep track of data usage etc when with Virgin Mobile. However I cannot see w...

O2

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