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Can't access my bills - My O2 isn't working!!

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Cazzaworld
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on ‎20-02-2021 10:36

on ‎20-02-2021 10:36

Hi,

 

How do I access my previous bills, if My O2 isn't working? I have a bill coming up soon and I want to see it on my laptop. Help would be much appreciated.

 

Thanks in advance.

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TheresaV
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on ‎22-02-2021 17:48

on ‎22-02-2021 17:48

That's great to hear @Cazzaworld and thank you for your patience while we were trying to fix this!

 

And a big thank you to @MI5 for all of the support slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MI5
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on ‎20-02-2021 10:38

on ‎20-02-2021 10:38

@Cazzaworld 

You'll need to call customer service.

Numbers here 

Guide: Coronavirus Community Help and Support 

The O2 site is all messed up currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cazzaworld
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on ‎20-02-2021 10:42

on ‎20-02-2021 10:42

Hi,

 

Thanks for the quick response. Do you think they could help me through the webchat service? I must admit I am not a big fan of call centres.

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Cleoriff
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on ‎20-02-2021 11:05

on ‎20-02-2021 11:05

@Cazzaworld 

Live chat is not particularly good with account issues unfortunately.

Veritas Numquam Perit

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MI5
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on ‎20-02-2021 11:12

on ‎20-02-2021 11:12

No, definitely try calling 

@Cazzaworld 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cazzaworld
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on ‎20-02-2021 12:04

on ‎20-02-2021 12:04

Thanks everyone. Fingers crossed.

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MI5
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on ‎20-02-2021 12:08

on ‎20-02-2021 12:08

Good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cazzaworld
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on ‎21-02-2021 10:10

on ‎21-02-2021 10:10

I'm not sure if this has something to do with the fact that I can't access My O2 on my laptop but recently I did an update in removing Adobe Flash Player. Since that update, I can't access My O2.

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jonsie
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on ‎21-02-2021 13:30

on ‎21-02-2021 13:30

you need to contact O2 then all numberss are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎21-02-2021 13:33

on ‎21-02-2021 13:33

@Cazzaworld wrote:

I'm not sure if this has something to do with the fact that I can't access My O2 on my laptop but recently I did an update in removing Adobe Flash Player. Since that update, I can't access My O2.

Flash was never a requirement for consumer account access to your MyO2 so I doubt it's related.

Many are having problems currently and it's something that O2 are aware of.

@TheresaV is checking with O2 for updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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