That's great to hear @Cazzaworld and thank you for your patience while we were trying to fix this!
And a big thank you to @MI5 for all of the support
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
You'll need to call customer service.
The O2 site is all messed up currently.
No, definitely try calling
you need to contact O2 then all numberss are in this guide
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
I'm not sure if this has something to do with the fact that I can't access My O2 on my laptop but recently I did an update in removing Adobe Flash Player. Since that update, I can't access My O2.
Flash was never a requirement for consumer account access to your MyO2 so I doubt it's related.
Many are having problems currently and it's something that O2 are aware of.
@TheresaV is checking with O2 for updates.
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