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Level 1: Joiner
Posts: 3
Registered: ‎11-09-2019

CHANGE OF NAME ON MY ACCOUNT

I sent my relevant identification documents (Birth Certificate, Change Of Name Deed Polls) to O2 via email, to the address O2 provided me to send them to. It’s been over 5 days now that they stated this would take to change my details...can anyone tell me any other way how I can get this done urgently please???

@M|€€•J@¥N€
Posts: 69,849
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: CHANGE OF NAME ON MY ACCOUNT

I'll mention @EmilieT   @Marjo  @Martin-O2  to see if they can possibly help tomorrow.

Level 1: Joiner
Posts: 3
Registered: ‎11-09-2019

Re: CHANGE OF NAME ON MY ACCOUNT

How do you think the people you have mentioned will be able to help please?
@M|€€•J@¥N€
Posts: 69,849
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: CHANGE OF NAME ON MY ACCOUNT

They are admin on the community. One of them will send you a private message tomorrow for further details  so check back in the morning. Check the link at the top of the community and you will possibly get email notification too.

Posts: 71,670
Topics: 677
Registered: ‎14-01-2013

Re: CHANGE OF NAME ON MY ACCOUNT

Hi @Amiee-Jayne 

The people mentioned by @jonsie  are our community managers who will be on tomorrow.

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎11-09-2019

Re: CHANGE OF NAME ON MY ACCOUNT

Many Thanks all of you for your help
@M|€€•J@¥N€
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Community Manager
Posts: 5,811
Registered: ‎18-02-2016

Re: CHANGE OF NAME ON MY ACCOUNT

Thanks for the mention @jonsie ! 

 

@Amiee-Jayne I've received your private message so I'll get back to you there. wink

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