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Level 1: Joiner
Posts: 8
Registered: ‎01-05-2019

Manage my O2 Wifi Account Button Not Working

I have been experiencing delays in signing onto free Wifi on my Android device over the last few days, so I thought it best to check the devices that I have registered. However, the 'Manage my O2 Wifi account' button doesn't appear to do anything after signing in on the 'https://accounts.o2.co.uk/' webpage. Is there a technical problem? I am not a O2 phone customer so I only have a free wifi account and I can't seem to find a contact number (the number given to me by the Live Chat was only for O2 phone customers).

Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Manage my O2 Wifi Account Button Not Working

Try using a different browser to sign in but support for free WiFi is limited.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 8
Registered: ‎01-05-2019

Re: Manage my O2 Wifi Account Button Not Working

Many thanks MI5. I have the same issue in Edge, Chrome and Safari. The app also returns an error. So do I need to be on a O2 hotspot to manage my O2 wifi account?

Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Manage my O2 Wifi Account Button Not Working

It's certainly worth trying. It works ok for me but I am an O2 customer so cannot say what happens if you're not.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎01-05-2019

Re: Manage my O2 Wifi Account Button Not Working

Currently not working for me either...just returns me to the same page.

 

SPD

Level 1: Joiner
Posts: 8
Registered: ‎01-05-2019

Re: Manage my O2 Wifi Account Button Not Working

Thanks SPD. I thought it was just me. The webpage and App are still not working this morning.

Level 1: Joiner
Posts: 8
Registered: ‎01-05-2019

Re: Manage my O2 Wifi Account Button Not Working

I have also now tried the 'Manage your O2 WiFi account' link on the web page and app whilst on a O2 hot-spot and neither are working.
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Manage my O2 Wifi Account Button Not Working

Good morning @TWF and @SPD, are you still experiencing issues with this? If you do I'd like to get someone on my end to look into what could be the issue, so I would need to know exactly where you've tried to click and what happens when you do, as well as any additional info you think might be relevant Smiley Happy

 

Welcome to the forum both!

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Level 1: Joiner
Posts: 8
Registered: ‎01-05-2019

Re: Manage my O2 Wifi Account Button Not Working

Thank you EmilieT. The issue is with the My O2 App where the 'Manage my O2 Wifi' return a 403 error 'Request could not be satisfied. Request blocked' Also on the My O2 website, if I select the 'O2 Wifi' or the 'Manage my O2 Wifi Account' buttons, the tab circles but return to the same web page. I hope that helps.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Manage my O2 Wifi Account Button Not Working

Thanks for coming back and telling me a bit more about the error @TWF! I've not heard of anything around this but I'll see what I can find and let you know as soon as I have more info, or in case I need any additional details slight smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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