Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎26-10-2018

App

I've been having trouble with the o2 app!

The last couple of days it keeps saying error and the odd few times its let me on the screen is just white. Been a little bit of a pain as I know my bill is more this month as I bought some data, as I ran out!.

I've turned phone off and on, uninstalled app, hard reset phone.

Any advice?

Thank you!
Highlighted
Posts: 98,519
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: App

Did you reboot after uninstalling the app and before reinstalling?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 6: Acolyte
Posts: 71
Registered: ‎16-02-2018

Re: App

[ Edited ]

Hey there @Becca-1

Are you having any problems with your 4G or WiFi Connection? Could you try Clear Cache, Clear Data and then Uninstall and restart the phone and reinstall the App again and see if this issue resolved.

If not contact o2 on 202.

Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎26-10-2018

Re: App

Yes done that already Smiley Sad
Highlighted
Level 6: Acolyte
Posts: 71
Registered: ‎16-02-2018

Re: App

Is the App uptodate? Or even try myo2 online would work if the app ain't working.

Highlighted
Posts: 98,519
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: App

Try logging in here http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)