on 10-02-2019 23:25
on 10-02-2019 23:49
Only customer services will know why you are paying extra to the tariff (agreed price)
You should give them a call tomorrow and ask for an explanation https://www.o2.co.uk/contactus
It may be that you have exceeded your allowances, or have you bought any goods on charge to mobile?
Another reason, if this is a new bill, then you may have an outstanding amount from your last contract?
All of the above is guesswork really. You should call customer services in the morning.
Best of luck and welcome to the forum
on 10-02-2019 23:56
@Kofibee O2 refresh splits your payments in to two.
You make one payment for your device and another for the airtime tariff https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 11-02-2019 00:07
Tariff is simply the amount of airtime you pay and what allowances you get, such as unlimited minutes, unlimited texts and the amount of data such as 4GB or 8GB as an example.
Also read through this thread:
Check if you have received any text messages from a short code number. You may have accidently subscribed to a scam service.