Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

My O2

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎10-02-2019

What does tariff mean and what does it do ?

So I checked my phone bill that will be coming up soon, and I noticed that I have to pay extra, £28 extra ! I checked the reason why and it has the £28 next to the tariff column. I’m quite confused as this has never happened before, and I don’t understand why I need to pay extra. I also googled the meaning of tariff but it doesn’t seem to explain it very well. Could someone please let me know the reason behind me needing to pay extra as this is quite frustrating.
Highlighted
Posts: 84,567
Topics: 716
Registered: ‎14-01-2013

Re: What does tariff mean and what does it do ?

Hi @Kofibee

Only customer services will know why you are paying extra to the tariff (agreed price)

You should give them a call tomorrow and ask for an explanation https://www.o2.co.uk/contactus

 

It may be that you have exceeded your allowances, or have you bought any goods on charge to mobile?

Another reason, if this is a new bill, then you may have an outstanding amount from your last contract?

https://www.o2.co.uk/help/account-and-billing/first-bill

All of the above is guesswork really. You should call customer services in the morning.

Best of luck and welcome to the forum Welcome

 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 66: Unequalled
Posts: 14,581
Registered: ‎31-03-2010

Re: What does tariff mean and what does it do ?

@Kofibee Have you gone over your normal allowances? You can check what you've used on your MyO2 page.

I DO NOT WORK FOR O2



Funniest-Thread
Highlighted
Posts: 98,544
Topics: 545
Solutions: 12,412
Registered: ‎04-04-2012

Re: What does tariff mean and what does it do ?

@Kofibee O2 refresh splits your payments in to two.

You make one payment for your device and another for the airtime tariff https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: What does tariff mean and what does it do ?

Tariff is simply the amount of airtime you pay and what allowances you get, such as unlimited minutes, unlimited texts and the amount of data such as 4GB or 8GB as an example.

Also read through this thread:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Check if you have received any text messages from a short code number. You may have accidently subscribed to a scam service.