This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

App

Becca-
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-02-2019 13:39

on ‎15-02-2019 13:39

I've been having trouble with the o2 app!

The last couple of days it keeps saying error and the odd few times its let me on the screen is just white. Been a little bit of a pain as I know my bill is more this month as I bought some data, as I ran out!.

I've turned phone off and on, uninstalled app, hard reset phone.

Any advice?

Thank you!
Message 1 of 6
1,196 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 151792 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎15-02-2019 13:43

on ‎15-02-2019 13:43

Did you reboot after uninstalling the app and before reinstalling?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,190 Views

Anonymous
Not applicable

‎15-02-2019 13:45 - edited ‎15-02-2019 13:47

‎15-02-2019 13:45 - edited ‎15-02-2019 13:47

Hey there @Becca-1

Are you having any problems with your 4G or WiFi Connection? Could you try Clear Cache, Clear Data and then Uninstall and restart the phone and reinstall the App again and see if this issue resolved.

If not contact o2 on 202.

Message 3 of 6
1,188 Views

Becca-
Level 1: Joiner
In response to Anonymous
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-02-2019 13:49

on ‎15-02-2019 13:49

Yes done that already 😞
Message 4 of 6
1,178 Views
0 Kudos

Anonymous
Not applicable

on ‎15-02-2019 13:52

on ‎15-02-2019 13:52

Is the App uptodate? Or even try myo2 online would work if the app ain't working.

Message 5 of 6
1,174 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151792 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎15-02-2019 14:23

on ‎15-02-2019 14:23

Try logging in here http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
1,166 Views
0 Kudos
Top Kudoed Authors
View All
Top