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Amazon prime

Jamie12
Level 1: Joiner
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I have a free add on for Amazon prime for 3 months but it won't let me add it .
Message 1 of 10
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MI5
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@Jamie12 

It's a known issue.

@O2Lisa should be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
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O2Lisa
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Thanks for the tag @MI5 smiling

I'll message you privately @Jamie12 and get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 3 of 10
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MI5
Level 94: Supreme
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Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
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O2Lisa
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You're welcome @MI5 smiling

More info
 
My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 5 of 10
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Pattie74
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Hiya , I was due to activate a disney 12 months and Amazon video 6 months offer but the link for the Amazon has disappeared...it is due to expire on 29/12/20 so is my best bet to call ? Thanks

Message 6 of 10
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jonsie
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I thought the offer was for one or the other

@O2Lisacan you check if there is a double option offer please?

Message 7 of 10
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O2Lisa
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Morning @jonsie, I've checked and it is definitely only one extra that is available as a gift, however customers are able to add an additional chargeable extra if they wishsmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 8 of 10
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MI5
Level 94: Supreme
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or maybe 2 new contracts or upgrades?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 10
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jonsie
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Message 10 of 10
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