Re: Amazon prime

Jamie12 · ‎16-12-2020

I have a free add on for Amazon prime for 3 months but it won't let me add it .

MI5 · ‎16-12-2020

It's a known issue.

@O2Lisa should be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Lisa · ‎16-12-2020

Thanks for the tag @MI5

I'll message you privately @Jamie12 and get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

MI5 · ‎16-12-2020

Thanks @O2Lisa

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Lisa · ‎16-12-2020

You're welcome @MI5

More info

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

Pattie74 · ‎28-12-2020

Hiya , I was due to activate a disney 12 months and Amazon video 6 months offer but the link for the Amazon has disappeared...it is due to expire on 29/12/20 so is my best bet to call ? Thanks

jonsie · ‎28-12-2020

I thought the offer was for one or the other

@O2Lisacan you check if there is a double option offer please?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2Lisa · ‎28-12-2020

Morning @jonsie, I've checked and it is definitely only one extra that is available as a gift, however customers are able to add an additional chargeable extra if they wish

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

MI5 · ‎28-12-2020

or maybe 2 new contracts or upgrades?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-12-2020

Hopefully they will come back and enlighten us further

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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