New contract, old email account

[Parkerftw]

Ordered a new phone the other day, i have an e-mail saying my bill is ready and I cant get onto my account to check it as I must have had an o2 account on this e-mail before, i have the username and password but i cant clear the security check as it sends the code to an old number i havent had for a years. Stuck now, tried everything

[b4u2]

Is there no option to reset password?
Or if not can you create account with a different email address?

[Parkerftw]

I have already reset the password, to get on the account I have to pass the security check which sends a pin to an old number i dont have, the e-mail used for the billing of my new contract is the same as my old one i never knew i had.

[Cleoriff]

@Parkerftw 

I'll ask one of our account advisors to help you.

@O2Lisa  are you able to assist @Parkerftw ?

[Parkerftw]

Thank you, just driving, replies will be slowish

[O2Lisa]

Thanks for the tag @Cleoriff 

I'll message you privately @Parkerftw so we can get this sorted for you

[Cleoriff]

Thanks @O2Lisa