Added PAYG Sim to My O2 - Can't See Pay Monthly Tariff

[SteveC4]

I have a Pay monthly contract with O2 and have added a PAYG to the My O2 app but now I can't see my Pay Monthly Tariff. Am trying to get hold of CS but been on hold for an hour and spoken to 2 people for less than 30secs before being put on hold again.  

I just want to make sure that both numbers are still valid and they haven't cancelled my Pay Monthly contract

[Cleoriff]

@SteveC4 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Oxonian · Accepted solution]

@SteveC4 

You can only have one SIM per MyO2 account ; you'll need to set up a second one using a different e-mail address.  

[SteveC4]

Having finally spoken to CS they admitted that the Add Products or Services option in the MY O2 account doesn't work and you have to register the products separately with different email addresses. All sorted now.

[Cleoriff]

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@SteveC4 wrote:

Having finally spoken to CS they admitted that the Add Products or Services option in the MY O2 account doesn't work and you have to register the products separately with different email addresses. All sorted now.

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Good to hear @SteveC4. Thanks for letting us know.

[Oxonian]

Glad you are sorted then @SteveC4 ! 😀