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Access to account

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Jevgenija
Level 1: Joiner
  • 1 Posts
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on ‎01-09-2018 18:23

on ‎01-09-2018 18:23

I have issues to access my account to pay my bill, as I received msg that I will have extra charge what not suppose to happen as I have direct debit set to pay my bills. I am proper upset now and need to think to change my Contract
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MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
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on ‎01-09-2018 18:27

on ‎01-09-2018 18:27

You need to call customer services to check your account immediately and do not click on any links on texts in case they are spam texts trying to gain access to your account http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎01-09-2018 18:27

on ‎01-09-2018 18:27

You need to call customer services to check your account immediately and do not click on any links on texts in case they are spam texts trying to gain access to your account http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
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Registered:

on ‎03-09-2018 12:01

on ‎03-09-2018 12:01

Welcome to the forum @Jevgenija Wave

 

How are you getting on with this? Did you reach out to Customer Service since you last posted?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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