Solved: Access to My O2 account over home wifi

Chris23 · ‎28-12-2020

I cannot access My O2 account over my home wifi on either my iPhone 11 or Mac. ( it times out with message” safari cannot open the page.... because safari cannot establish a secure connection to the server identity.o2.co.uk) The wifi seems to work fine on both devices when connecting to other websites. If I switch to 4g on my iPhone instead it will access My o2 without a problem. Any ideas how to solve the access issues over home wifi? Cheers

MI5 · ‎28-12-2020

@Chris23

Some things to check here both in your device and router settings.

https://appletoolbox.com/safari-cant-establish-a-secure-connection-how-to-fix/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎28-12-2020

@Chris23 Try a different browser. Chrome, Firefox, Edge

I DO NOT WORK FOR O2

MI5 · ‎28-12-2020

@Chris23

Some things to check here both in your device and router settings.

https://appletoolbox.com/safari-cant-establish-a-secure-connection-how-to-fix/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chris23 · ‎28-12-2020

Bambino/MI5 thanks for the prompt replies/advice. I’ll give your suggestions a try tomorrow and let you know how I get on.

MI5 · ‎28-12-2020

You're welcome @Chris23

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chris23 · ‎29-12-2020

Just to let you know that the issue I was having accessing My 02 is now sorted. Tried a few of the suggested options but changing the dns seemed to sort it. Thanks

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