General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Fraud

Just recieved call from someone saying they were from O2 and offering 40% Off my bill. THIS IS A SCAM, Very convincing BUT a SCAM ALL THE SAME!

Quality of 5G service

I have just been given a work account in EE and I was surprised with how it is 5 times faster than my O2 5G.For purpose of testing I did speed tests on the same phone in two different locations (both indoor testing):Bekton EE - 100mbO2 - 20mbLiverpoo...

Keep uk mob number overseas

I have moved to Australia. I have kept my uk mob number for uk bank and other App authentication. Can I cancel my existing o2 contract but retain my uk mob number - in effect a 0 cost contract?

Number stolen by plan.com

Please help, I’m in limbo! I was duped by plan.com who at first convinced me they were O2 and then passed me onto a business account manager who was ‘powered by O2’ and signed up. I also gave them control of my number by requesting a PAC code. Yeah I...

I DIDN'T CALL THIS NUMBER 09066647711 YET IT'S ON MY BILL

Hello everyone, I would love some help with this query please as I feel very unsettled. I queried my latest bill with O2 because it was higher than usual and was told that the reason was I had made a call at 7.52am on Christmas Day lasting 4.23 minut...

Hello

Hello everyone. Thanks for letting me join. I signed up to Virgin/O2 primarily because of the EU deal and am so pleased that O2 have taken this on.I am currently holidaying in the Indian ocean and hoped Reunion island would be treated as France, but ...

What the hell is that hold music ?

what the hell is that absolute ****** they are playing as hold music whilst being told we are in a queue? Do they not realise that this abhoration just winds people up?

Can I have a normal conversation with Customer Care without being asked to Upgrade or Switch to 5G

I just got off the call with customer care and I am so livid because first of all, I only spoke of Indians and I couldn’t literally hear what they say because they kept switching accents /languages so many times. The first person I spoke to mumbled s...

Why is O2 the worst company in the world? Any reason? Is it cool?

Signal quality

Hi Folks, I have been having much trouble with my signal quality on calls and very slow data rates. It seems to me that O2 signal quality has deteriorated over these last few years. At my home I can only get about 2MB down and 0.5M up, I sometimes ge...