Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 2: Apprentice
Posts: 32
Registered: ‎08-09-2017

To all the naysayers

It seems o2 are doing the right thing and offering a form of compensation/goodwill gesture to the millions affected by the outage.

 

https://www.theguardian.com/business/2018/dec/07/o2-services-restored-after-millions-hit-by-data-out...

 

Kudos to o2 for listening to the voice of its customer base. 

 

It appears those that defended o2 blindly did not realise what the company did - they were in the wrong. 

Level 10: Inspirational
Posts: 337
Registered: ‎14-01-2011

Re: To all the naysayers

I think the point most were making was that other than a days airtime credit, you’re not entitled to compensation unless you can prove losses.

A good will gesture is the right thing to do, but probably won’t be much.
Level 2: Apprentice
Posts: 32
Registered: ‎08-09-2017

Re: To all the naysayers

As I'm sure you can agree in this most festive of seasons, Ewanrw, it is the thought that counts 

 

 

Level 10: Inspirational
Posts: 337
Registered: ‎14-01-2011

Re: To all the naysayers

Indeed.
Highlighted
Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: To all the naysayers

Hey @Mamillian and @ewanrw, and thanks for posting about yesterday's issues with the network. We are finalising how we make it up to our customers and will be contacting them later today about this. 

 

We have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback. 

 

Thanks, 

 

The community team. 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature