General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

unable to process your latest bill

have others had a text saying O2 we were unable to process your latest bill? then asking for details. I'm treating it as a scam.

Samsung s20 ultra

To anyone who owns the new Samsung s20 ultra, when you shake your phone a little can you hear something rattle inside? Or do I have a faulty device? I'm not 100% what it is but it could quite possibly be the sim card tray and I'm getting paranoid thi...

Broken Phone

Desperately need some help/advice. My phone isn't working and I have insurance with 02 but since the webchat is down I have no way to contact them to get it fixed/replaced. Does anyone know if there's any way of contacting someone/getting help? Thank...

Free Galaxy Buds

how do you get the digital receipt download so you can claim the free galaxy buds for preorderering the galaxy s20? Thaanks

What good is a sim pin or PUK code?

I don’t know why it’s even worth locking a sim and requiring a PUK code when anyone can simply input the phone number to the O2 website to retrieve it.Surely the whole point of locking a sim is to prevent “baddies” from using it. Giving the PUK code ...

Upgrade cost vs new contract cost

ok, am totally confused by O2 pricing. Went to carphone warehouse, with the intention of upgrading both of my O2 pay monthly phones, and it turns out that if I upgrade, it will cost me more than if I take a new number on a new contract. A new Google ...

S20 ultra updates

Anyone had any updates with solid dates, I'm at my wits end with o2 support they all give different answers.I honestly believe we have approx 2 weeks to get these before we see a total none essential logistical shut down

Problems on o2 network?

Apparently there are issues with voice calls for some customers (tipped of by Rory Cellan-Jones). Warning on the https://status.o2.co.uk/ page that it is being looked into... Not sure if this is correct place - maybe needs a duplication on Pay Monthl...

Business calls

Hi.I'm currently working from home due to recent precautions in the company I work for. I have the odd meeting I need to dial in to using a conference PIN. Will I be able to do this?I ask because a colleague had his personal contract cancelled for do...

4G connection drops in morning but 02 says no problem

I get 4G through a booster. About a week ago the signal dropped considerably, trouble accessing websites and definitely not streaming tv. But O2 says no change to my area. And bizarrely I seem to be able to stream tv until about 8am when it drops out...