General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Covid 19 Update and NHS

Not sure if this has been posted anywhere else but there has been an update for NHS Staff I think o2 should extend this to all key workers such as care staff, essential charity staff, delivery drivers, shop staff etc o2 are now giving NHS staff an ex...

Your very first phone

What was your very first phone, what network was it on and was it pay as you go or pay monthly?Mine was the Sagem RC815 on Vodafone Pay as you talk (1998).I moved to BT Cellnet (O2) with my next phone, the Philips C12.

Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

I got my update pushed through on my O2 branded software version last week.I decided to update this morning and I encountered some problems which I've now resolved so I thought I'd share what I did in case anyone else has the same issues.After updati...

Ee

My auntie got email saying that someone sent them a picture message and go to eeuk.mms.ee.co.uk/eeuk and it wasn’t me as I’m on o2

Cheaper upgrade elsewhere

I have seen a cheaper deal with an alternative provider but have been with O2 for years and wondered if they would match the price? Any help please?

Number change

How can I change my mobile number online? as they are only dealing with certain enquires over the phone right now

Hauwiei /Samsung

Hi has anyone any experience with both a samsung/Huawiei?I have an s9 at the minute but unsure to go for the s10 or the hauwiei pro?

Returns

Hi allNot sure if anyone can help.So i sent back the active 2 watch as was too big and reordered the smaller size as the bigger one was sent in error.So i was of course charged for 2 although i was told order was canceled. Its ok these things happen ...

Network-related content and discussions

Hi everyone, I hope your week is going well. As part of our community content planning for the future, we'd like to get a better understanding of what kind of network-related content/discussion you'd like to see here on the community and what you are...

Loyalty

Been an o2 customer for 18 years now and just lost a lot of loyalty for them due to having to pay for a mistake made by a staff member over a year ago.Just made my day this has.... not.