General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Data call text

Thought everything was fixed still got emergency calls can not text and data doesnt work

Compensation

I pay over £50 a month for my contract and I had no access to anything yesterday. I couldn’t call sick family members or use any part of my phone. I seek compensation for failure on your part for breach of contract

Network outRAGE help appreciated

Does anyone know if o2 are actually giving compensation for yesterday’s outage? I have 2 monthly plans and one pay as you go with them. One monthly one is my husbands business one & I was expecting a important call from the hospital yesterday so this...

Help

My phone isn't working properly. I am at work and not connected to WIFI but usually this doesn't cause an issue. Can you see if there is any problem? Thanks

problem with call after top up

hey . I changed my tariff yesterday on International tarif . Today I realised that I cant use data and make call or send messages . When I want to do that I get info that this acction will be done after end of service ? I dont understand why I cant m...

Order Placed - No Phone

Good Evening All So i have placed an order last night for a Huawei Mate 20 Pro. All good order went throught perfectly, recieved an email at 1am this morning stating order has been dispatched and it should be with me today with tracking number for me...

Network down

Are we going to get some sort of compensation for the lack of 4g but more importantly signal too?

Where do I apply for my compensation for the outage still not 100%

Is compensation going to be given automatically or is there going to be another carry on with that too?

Losing data and network

Am I going to get compensated for this? I lost a whole days work because of my phone not working!!

Outage. Texts will not send though I can receive them.

Still cannot send texts this a.m. even though your supposed live tracker says that service has been restored to my postcode area. Cannot contact you by phone(swamped, I think.) and obviously not by text. Get it sorted please. Am with Tesco mobile . N...