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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36738 Views
  • 45 replies
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O2 Returns Process (Faulty Replacement Handset)

I upgraded to the Galaxy S20+ and have been having issues with the speakers. I got my S20+ delivered on the 10th. Today I've phoned up and I'm having a replacement S20+ sent out to me on Tuesday.I asked the advisor if I was to have the same speaker i...

Oxygen87 by Level 13: Prompter
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My rats got an O2 Surprise thank you

I'd like to thank you for the o2 surpise love the lens and car tracker thing I love all of it thank you love the rat toys they been spoiled not sure what or who to give what to haha Videos of the rats playing with their new toys below Playing with th...

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liggerz87 by Level 20: Radiant
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  • 16 replies
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02 customer service

Started of by talking to o2 guru online today, as soon as i told them my reson for the chat was about the delay on my s20 ultra was fobbed of to another gure. Then when decided to call them instead had the same thing spoke to person, told them my iss...

Crofty by Level 1: Joiner
  • 1371 Views
  • 4 replies
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S20 Ultra Delay

Anybody affected by the delay had an update yet? I'm currently fighting with o2 for an update but they are now saying 6 weeks, it was 4 weeks yesterday!!!!!

AlexH95 by Level 3: Thinker
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  • 42 replies
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Reward nominations - February 2020

Hey everyone, It's been a few months since we've had a reward nomination but the community was graced with 2 great products reviews during February! For those who don't know we sometimes ask the community to nominate piece of forum content that made ...

Martin-O2 by Former Staff
  • 1337 Views
  • 2 replies
  • 3 kudos

Speaker sound quality issue on the Galaxy S20+

I received my Samsung Galaxy S20+ on 10th March, however there is an issue with the speaker sound quality.On the Galaxy S10 (& S9), the quality of the speakers sound fantastic. Dolby Atmos on the S10 really enhances the already great sound experience...

Oxygen87 by Level 13: Prompter
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  • 1 replies
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Samsung S20 Series Dispatch email?

Just been reading on the Samsung & EE forums and it seems some people have been receiving emails stating their devices are arriving today/tomorrow. Anyone had their email from O2 yet or are we all delayed?

JetsJones by Level 3: Thinker
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Galaxy S20 Ultra pre-order Delivery

Has anyone had any update or notification of pre-order deliveries of the Ultra s20. I ordered weeks ago but no updates or notification of possible delivery dates provided.

Statto33 by Level 2: Apprentice
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Phone Mast project interface

Hello, I am currently working on a large infrastructure project which we believe we will have numerous interfaces with O2 assets, for example protection of masts or relocation may be required. As of date I have yet to find a contact detail to discuss...

LouiseNR by Level 1: Joiner
  • 905 Views
  • 3 replies
  • 0 kudos