To all the naysayers

[Mamillian]

It seems o2 are doing the right thing and offering a form of compensation/goodwill gesture to the millions affected by the outage.

https://www.theguardian.com/business/2018/dec/07/o2-services-restored-after-millions-hit-by-data-out...

Kudos to o2 for listening to the voice of its customer base. 

It appears those that defended o2 blindly did not realise what the company did - they were in the wrong. 

[ewanrw]

I think the point most were making was that other than a days airtime credit, you’re not entitled to compensation unless you can prove losses.

A good will gesture is the right thing to do, but probably won’t be much.

[Mamillian]

As I'm sure you can agree in this most festive of seasons, Ewanrw, it is the thought that counts 

[ewanrw]

Indeed.

[EmilieT]

Hey @Mamillian and @ewanrw, and thanks for posting about yesterday's issues with the network. We are finalising how we make it up to our customers and will be contacting them later today about this. 

We have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback. 

Thanks, 

The community team.